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Monday December 30, 2024

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Back To: Home > Support > FAQs E-mail Page  |  Print Page   PlanetRemote Plus FAQ General What is PlanetRemote? What is the difference between the Standard and Plus editions? Which edition should I use? I already have a third-party dynamic DNS solution on my computer. Can I still use your program? Do I need to install PlanetRemote on both the remote and local computer? How can I get started? Controlling your computer remotely How do I login and control the PlanetRemote-enabled computer? How can I control the PlanetRemote-enabled computer using my web browser? What password do I need to enter to control my computer remotely? How can I control my computer using the PlanetRemote viewer? My computer has a dynamic IP address. Can I still control it remotely over the Internet? How do I remote control multiple computers that are behind my router? File Transfer How do I enable file transfer? How do I download files from the PlanetRemote-enabled computer? How do I upload files to the PlanetRemote-enabled computer? Security Are all remote control sessions and connections logged? How will I know if the PlanetRemote-enable computer is being accessed from a remote location? Program Use How do I change the password that controls access to my PlanetRemote-enabled computer? How can I send a Ctrl+Alt+Del command to the PlanetRemote-enabled computer? How can I change the color resolution used to show the PlanetRemote-enabled computer's desktop? How do I return to my regular desktop when controlling the PlanetRemote-enabled computer in "full screen" mode? Routers and Firewalls Why do I need to configure my router and firewall? What ports do I need to open on my router and firewall? How do I configure my router to work with PlanetRemote? How do I setup my firewall to work with PlanetRemote? How can I test PlanetRemote to ensure it is accessible from the Internet? License and registration How do I purchase PlanetRemote? How many licenses do I need? How do I register PlanetRemote on my computer? The license I received doesn't seem to work. What do I need to do? I have lost my license key, how do I get it back? Troubleshooting When I try to access my computer remotely, I get a "The page cannot be displayed" message in my web browser. I see a black screen after I log into my computer remotely. When I try to transfer files using my browser, the icons are not shown correctly. I see a blank screen when DOS applications are run in full screen mode on the remote computer. I see a small red X in my browser window when trying to connect to the remote computer. Upgrading how do I upgrade from version 1.15/1.16 to 2.0 of PlanetRemote? [ Back ]

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